Privacy Policy

At Poulton Optical Centre, your privacy is our priority. We are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, book appointments, or use our services.

1. Information We Collect

We may collect and process the following information:

• Personal Information: Name, address, email, phone number, date of birth, and other details you provide when booking an appointment or contacting us.
• Medical Information: Details about your vision and hearing health shared during appointments or via our online forms.
• Technical Information: Data such as your IP address, browser type, and pages visited, collected through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Deliver Services: Manage appointments, provide personalised eye and hearing care, and communicate about your health and treatments.
• Marketing: With your consent, send promotional offers and updates about our services.
• Improve Our Website: Use cookies and analytics to understand how visitors use our site and enhance your experience.

3. Data Sharing and Security

We do not sell, rent, or trade your personal information. We may share your data with:

• Service Providers: Third parties that help us deliver services, such as payment processors and booking platforms.
• Legal Obligations: When required by law or to protect our legal rights.

We use robust security measures to protect your data from unauthorised access, misuse, or loss. While no online service is completely secure, we work hard to maintain your privacy.

4. Cookies and Tracking Technologies

Our website uses cookies to improve your experience and collect data on site usage. You can manage cookie preferences through your browser settings. Disabling cookies may affect your browsing experience.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.

6. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

7. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please review it periodically to stay informed.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Poulton Optical Centre 

Address:  

Poulton Optical Centre

14b Teanlowe Centre

Poulton-le-Fylde

FY6 7DF

Email: team@poultonopticalcentre.co.uk

Phone: 01253  896995